Privacy Policy

This Privacy Policy explains how Evolva Solutions ("we", "us", "our") collects, uses and protects information when you use the Evolva ERP website and software (the "Service"). We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 of India.

1. Information we collect

Account information

Your name, email address, phone number, password (stored only as a secure hash) and role when you or your team members sign up.

Business information

Your company name, GSTIN, PAN, address, bank details, logo and settings that you enter so they can appear on your documents.

Business records

Data you create in the Service, such as invoices, quotes, purchases, receipts, payments, expenses, products, stock, customers and suppliers, together with the PDF documents generated from them.

Usage and technical information

IP address, browser type, device information, pages visited and error logs, used to keep the Service secure and working properly.

Contact and payment information

Details you send us through the contact form, email or WhatsApp. Subscription payments are processed by our payment partner; we do not store your full card details.

2. How we use information

• To provide the Service — create documents, calculate taxes, track stock and payments, and generate reports and exports.
• To send documents and messages that you ask the Service to send, including over WhatsApp.
• To manage your subscription, billing and account.
• To provide customer support and respond to your enquiries.
• To keep the Service secure, prevent fraud and fix problems.
• To tell you about important changes to the Service. We send marketing messages only with your consent, and you can opt out at any time.

3. Your customers' and suppliers' data

When you add your customers' or suppliers' details (such as names, phone numbers, GSTINs and addresses), you are the data fiduciary for that information and we process it on your behalf, only to provide the Service. You are responsible for having a lawful basis to collect it and for informing them where required. We do not use your customers' data for our own marketing.

4. WhatsApp integration

If you link a WhatsApp number, the Service stores the session credentials for that linked device in encrypted, access-controlled storage so it can send messages for you. Messages are sent only when you send a document or turn on auto-send. You can disconnect at any time from Settings → WhatsApp, which removes the saved session. WhatsApp is a service of Meta Platforms and its own terms and privacy policy also apply. The Service uses a WhatsApp Web–style linked-device connection, which is not an official WhatsApp Business API product; please send messages only to your own customers.

5. Sharing & disclosure

We do not sell your personal data. We share information only:

• With service providers who help us run the Service (for example cloud hosting, file storage, email delivery and payment processing), under contracts that require them to protect it.
• With recipients you choose — for example when you send an invoice to a customer.
• When required by law, court order or a government authority.
• To protect the rights, safety and property of our users, the public or us.
• In connection with a merger, acquisition or sale of assets, with notice to you.

6. Storage & security

Your data is stored with reputed cloud providers. We use encryption in transit (HTTPS), access controls, password hashing and regular backups. No system is completely secure, so please use a strong password and do not share your login. If we become aware of a personal data breach that affects you, we will notify you and the authorities as required by law.

7. Data retention

We keep your data while your account is active. If you cancel, your data is kept for 30 days so you can export it, and then deleted, except where we must keep certain records for legal, tax or audit purposes.

8. Your rights

You can access, correct, update or delete your information, withdraw consent and raise a grievance. Most data can be edited or exported directly in the Service. For anything else, contact our Grievance Officer below and we will respond within the time required by law.

9. Cookies & local storage

The Service uses your browser's local storage to keep you signed in and to remember preferences such as table columns and filters. The website may use basic analytics to understand which pages are useful. You can clear this data from your browser at any time.

10. Changes & contact

We may update this policy from time to time. We will post the new version here and, for important changes, notify you by email or in the app.

Grievance Officer
Name: [Grievance Officer name]
Evolva Solutions
Email: support@evolvasolutions.com
Address: Satyamev Elite, 1010, Sardar Patel Ring Rd, nr. Vakil Saheb Bridge, South Bopal, Bopal, Ahmedabad, Gujarat 380058