Refund & Cancellation Policy

We want you to be happy with Evolva ERP. This policy explains how trials, cancellations and refunds work for subscriptions bought from Evolva Solutions.

1. Free plan and free trial

You can use the Free plan, and every paid plan comes with a 14-day free trial, so you can try the Service before paying. No charge is made during the trial.

2. Cancelling your subscription

• You can cancel at any time from your account or by emailing us.
• Cancellation stops future renewals. You keep access to your paid plan until the end of the period you have already paid for.
• After your plan ends you can still log in to export your data for 30 days.

3. Refunds

• Monthly plans: payments are non-refundable once the billing month has started.
• Yearly plans: if you cancel within 7 days of the first yearly payment, we refund the full amount. After 7 days, yearly payments are non-refundable.
• Duplicate or wrong charges: if you were charged twice or charged incorrectly, we refund the extra amount in full.
• Service failure: if the Service is unavailable for an extended period because of a fault on our side, we may offer a pro-rated credit or refund at our discretion.

4. How to request a refund

Email support@evolvasolutions.com from your registered email address with your business name, the payment date and the reason. We will respond within 3 working days.

5. Refund timelines

Approved refunds are made to the original payment method within 7–10 working days. The time for the money to show in your account depends on your bank or card provider.

6. Contact

Evolva Solutions
Email: support@evolvasolutions.com
Phone: +91 94268 05368